📞 Contact Us
Straight-talking support. Zero hold music. Probably wearing a Hawaiian shirt.
Got a burning question? A frozen floor? A room shaped like a medieval shoe?
We’re here for all of it. Whether you want technical support, pre-sale advice, a custom quote, or just to make sure we’re real humans (we are), get in touch below.
Call Us
Tel: 01463 740 740
Mon–Fri | 09:00 – 18:00
(Outside hours? Leave a message. We may be under a floorboard.)
email us
We aim to respond faster than your toes go cold on a tiled floor. Usually within 1 working day.
Upload Plans
Use our Upload Your Plans page to send floorplans, sketches, wild cave drawings — whatever helps us design your system properly.
Prefer Post?
Warm The Sole HQ
Toasty Towers
Castlebay Gardens
Inverness
IV3 8GF
Carrier pigeon an option.
Not Sure Who to Speak To?
- Want to buy a kit? – Use the shop or call us for help.
- Need a custom layout? – Email your plans or use the Upload form.
- Installer with a trade enquiry? – Head to the Trade Portal.
- Looking to join The Radiant Order? – You’ll know when it’s time.
We’re here to help — no pressure, no nonsense, just warmer floors and good advice.
Information
Technical Support
Installation Guides
Monthly Blog: “Hot Topics”
Dull & Legal stuff
FAQ & Help Centre
Delivery & Returns
Contact & Callback
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